After my husband's recent experience trying to buy a book, I went looking for answers. I found this article: link, but little other information on the subject. The article only further puzzled me. What is going on? How hard can it be to buy a book? It wasn't even an original Gutenberg Bible or an autographed first edition of some celebrated author a hundred years dead. It was a Bible commentary, and while rather an obscure branch of literature, I didn't think there was anything too peculiar in his attempts to purchase a scholarly work in his field; he's done it a hundred times before. Sure, one time they sent us a book of crossword puzzles but that was probably a mistake. This time it took five tries to order the thing from 5 different sellers. The order was canceled by two, we received the wrong tracking numbers for two others, and the last failed to arrive until long after the estimated arrival date and no tracking number was given.
While amazon was gracious enough to refund our money on the failed attempts, I wonder why there isn't some sort of check or control over such occurrences, we can't be the only ones thus afflicted and it can't be cheap for amazon to handle so many fraudulent orders nor does it do much for customer morale and satisfaction. And why is the internet so silent about it? For any other topic there are a million opinions, discussions, and crises, but on this topic the above article was all I could find. Weird!
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